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BCI Incident Response & Crisis Management

A two day course designed to cover all aspects of crisis management and incident response

2 day course £1100 Course Fee
Prices, Dates, and Venues

About the Course

Immerse yourself in a comprehensive learning experience that covers all facets of developing and implementing an effective incident response structure and crisis management capability. Our two-day course is designed to equip you with the knowledge and skills required to navigate the complexities of incident and crisis management within the Business Continuity Management (BCM) Lifecycle.

The course begins by delving into the Design stage of the BCM Lifecycle, where you will learn how to construct a robust incident response structure. Building upon this foundation, the course expands beyond incident management, equipping you with the tools and techniques to establish a resilient crisis management capability within your organization. This unique learning opportunity empowers business continuity and resilience professionals to develop a deeper understanding of the subject while providing ample opportunities to apply the acquired knowledge in a classroom setting through case studies and exercises.

Key Course Features:
  • • Exploring the Concepts and Principles of Incident and Crisis Management
  • • Unveiling Tools and Techniques for Anticipating and Assessing Incidents
  • • Understanding the Essential Activities, Roles, and Responsibilities in Effective Incident and Crisis Management

Our course is built upon the BCI Good Practice Guidelines and reflects the current global thinking from ISO 22301 and BS 11200. By aligning with industry best practices, you can be confident that you are receiving the most relevant and up-to-date training.

Led by experienced instructors, the course is structured into modules, providing a comprehensive exploration of incident and crisis management. Engage in interactive sessions that combine theoretical knowledge with practical case studies and exercises, enabling you to gain hands-on experience and enhance your problem-solving skills.

Don't miss this opportunity to broaden your expertise in incident response and crisis management. Enroll today and unlock the tools and insights needed to build a resilient organization capable of effectively managing incidents and crises.

Learning Outcomes

After completing this course you will:
  • • Be able to build and deliver crisis management capability for your organization using an established best practice framework
  • • Have a good appreciation of the relationships between problem, incident, business continuity and crisis management
  • • Have developed an understanding of the principles, strategies and techniques of incident response and crisis management
  • • Have acquired the tools and know-how to prepare, implement and maintain a crisis management plan

Course Schedule

This is a typical schedule for this course. Our tutors may adapt this to suit the needs of the group. The course starts at 9.30 and finishes around 17.00 (British time) each day.

Day Session Activity
1 1 What is an incident? What is a crisis?
2 Who manages the incident?
3 How do we manage an incident?
4 What needs managing?
2 1 The incident management plan
2 The incident management facilities
3 Exercising the response
4 Learning from the experience

About Our Online Training

Our tutor-led online training aims to replicate the classroom training experience as closely as possible, with full interaction between the tutor and delegates. We exclusively use MS Teams for online training. You can download the app for free direct from Microsoft. Please ensure your computer meets the minimum requirements for Teams before the training begins. You may also need to check with your IT administrators that you do not need any particular settings to be able to successfully use the app.

Next Course

7th-8th August 2024

Remote Training, Tutor Led Remote Training

How to Book


Book online in minutes. Pay securely by card or request an invoice.


Call us on 0161 743 3555 and speak to one of our expert advisors.


E-mail us at bookings@continuityshop.com

Course Tutors

Ready to Book?

Here's our complete list of dates, venues, and prices for this course. If you'd like time to secure funding or leave to attend, you can reserve a place for 7 days with no obligation. We'll drop you a line in a week's time to see if you'd still like to hold the place. You do not need to reserve before you book. If you'd like to book, click Book Now to start the process.

Filter by Venue


7th-8th August 2024


Tutor Led Remote Training

Remote Training

Course Fee



2nd-3rd October 2024


Course Fee


All prices are exclusive of VAT

In-House Training

We can also provide this course in-house, anywhere in the world, or online. This is often a more cost effective solution if you have multiple delegates looking to attend the same course. If you'd like a quote, head to our In-House Training page and fill in the form.

Get an In-House Training Quote