Course Booking Terms and Conditions
Credit Card Payments
If payment is made by credit card, (excluding AMEX), there will be a 3.5% charge added to your invoice. A 5% surcharge will be added to all transactions when American Express cards are used.
When a delegate has booked on any Continuity Systems Ltd, Continuity Shop, BCI, BSI, Murray Petersen, Michael Bland, Redan International, or Needhams 1834 course, attendance may be transferred to a colleague at any time with no extra charge. If the delegate or the delegate's organisation cancels, there will be a total refund less an administration charge of 10% of the list price for cancellations made more than 28 days before the scheduled date of arrival at the conference and no refund if less than 28 days' notice is given. In such cases the full cost must be paid.
When a Link Associates Course booking is cancelled by the delegate or the delegate's organisation the full fee must be paid to Continuity Shop, regardless of whether the delegate can attend, unless a cancellation request is received in writing more than 28 days before the start of the course, in which case 50% of the fees must be paid. If the cancellation request is received in writing with more than 42 days notice, then 10% of the fee must be paid. A substitute delegate may be nominated at any time without penalty on any course from any supplier. Transfer to alternative dates will be allowed up to 4 weeks before the event without penalty. Cancellation charges will become due in the event of "No Shows" at courses.
When a delegate has booked on course from a provider not mentioned in these terms, cancellation charges are entirely at the discretion of the training provider. Charges may be up to 100% of the course fee.
If Continuity Shop or a training provider cancels a course, their liability is limited to the amount that they have invoiced the delegate or the delegate's organisation for that course.
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