Surefire - Telecomms & Call Centre Continuity

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Telecomms & Call-Centre Continuity

Summary:

This two day residential course will bring delegates up to speed with telecommunications technology, and give them an understanding of how to apply Business Continuity best practice in this arena.

The Course is for:

Both Call Centre and Telecommunications managers and also Business Continuity managers who recognise the importance of resilience in communication channels.

The Course Covers:

• Telecommunications' role in business and Business Continuity
• Resilience for business
• Crisis communications
• Common causes of telecommunications failures
• Single Points of failure
• Resilience versus recovery
• Strategies for prevention and response
• Telephony Design issues
• Recognising Vulnerabilities

Duration: 2 days

Course Author & Presenter:

Chris Tulloch, MBCI, DRII

Chris is the managing partner of Surefire Continuity. He is an experienced Business Continuity Consultant, specialising in telecommunications & call-centre continuity and technical DR. Before founding Surefire, he spent much of the 1980s building literally bomb-proof networks for the US Air Force.

Venue, Dates & Price:

For more information click here.